Privacy Policy

Tropic At Ruislip Privacy Policy

Please be aware that personal data/cookies are used for personalized advertising and may be served by this web site by the Google Adverts. 

We would encourage you to have a look at Google's Privacy & Terms site to see how this may affect you in practise 

If you make a reservation for a show we will, in order to serve you with any show updates, add you to our mailing list. You can come off this list at any time by using the link at the foot of each e-mail or by writing to us and asking to be removed.

You can access our home page and browse our site without disclosing personal information. However, by submitting Personal Data to us you accept that we may process your Personal Data in accordance with Tropic At Ruislip's Privacy Policy.

1.1 We may collect the following types of data from you:

Email address
Telephone Number
Your ticket order history

1.2 Your payment details (if any sent in) are not stored by us and are submitted directly to our third-party payment providers via a 2048-bit encrypted connection.

1.3 You agree to provide Personal Data which is in all respects true, accurate and up to date and is not, in any respect, misleading, deceptive or inaccurate or likely to mislead or deceive.

1.4 We will probably NOT collect information about your computer but if we did this would be, including where available your IP address, operating system and browser type, for system administration and to collect information about how our customers use this site. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

If you book a ticket we will serve a cookie on your computer. This does NOT collect any information about you, it simply tells your computer to redirect your ticket request to different web page and a shorter form.

1.5 Your e-mail address is sent over to a third party as a mailing client (in 2018 this was mailchimp). We reserve the right to change this third party client and have your e-mail addresses hosted elsewhere should it be necessary.


2.1 Our details are:

Tropic At Ruislip
22 Thomas Bassett Drive
Colyton EX24 6PN


3.1 Tropic at Ruislip is committed to integrity and professionalism in all areas of its services and therefore we take our obligations under the Data Protection Act 1998 (the "Act") very seriously. We will use reasonable endeavours to protect your privacy and ensure that Personal Data (as defined in the Act) is used only for the purposes below.

3.2 Any Personal Data (which includes your name, address and any other details you provide to us which concern you as an individual) that we collect via the web site shall be collected and processed in accordance with the Act and we shall only use it for:
(a) collecting and processing your ticket order; or
(b) providing other marketing information which we think you may find of interest; or
(c) undertaking product or customer research and development.

3.3 You may unsubscribe from our marketing list at any time by clicking on the link within any emails we send you.

3.4 In the unlikely event that a liquidator, administrator or receiver is appointed over us or all or any part of our assets, that insolvency practitioner may transfer your information to a third party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy.

3.5 We undertake not to provide your Personal Data to third parties save in accordance with this policy.

3.6 We undertake to take reasonable steps, including the implementation of security policies, rules and technical measures, necessary to protect the Personal Data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss.

3.7 Although we will do our best to protect your data, transmission of data over the internet is not completely secure. We cannot guarantee the security of data transmitted to our site, and any transmission is at your own risk. Once we have received your data we will use strict procedures and security features to try and prevent unauthorised access.

3.8 In the event that Tropic At Ruislip should be sold to a third party we reserve the right to transfer over to said third party any e-mail address lists held.


4.1 You may ask us whether we are storing personal information about you by emailing us at and if you wish we will provide you with a copy of the Personal Data we hold about you by email. For your protection we may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if your identity is not established to our satisfaction.

4.2 While we hold your Personal Data, we may contact you for the purposes of ensuring your Personal Data is up to date. We encourage you to provide full Personal Data and you may at any time inform us of any incorrect or out of date details so that we can provide the best possible service.

4.3 We reserve the right to make changes to this Privacy Policy at any time. Changes will be set out here so that you always know how we will use the Personal Data that you give us, and to whom we might disclose it.

4.4 If you have any enquiry or concern about our privacy policy or the way in which we are handling personal data please
contact us.


Tropic At Ruislip

Admit one

All information offered here is done so in good faith. Tropic at Ruislip is not responsible for the accuracy of any band or the exact line up or show/set that might happen on the night. Every effort will be made to describe shows accurately but sometimes bands, or their sets, change at short notice. 

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