To reserve your tickets ahead of the gig and thus guarantee you get in should it sell out AND get any discount that might be applicable (most nights this is £2 off the door price) you complete the longer form the very first time you book, and thereafter you can complete the shorter form (details of how to find the shorter form on the web site will be e-mailed to you).
So, having completed the form, you click "Submit" and provided you have completed the e-mail address section correctly you will get an e-mail something like the one below as an AUTOMATED response.
pre-book "ticket" is not really a ticket
We just collate a list on the door under surnames and if your name is on it you and your party get in at the pre-book rate, where you pay cash on the door, this saves YOU money on booking fees etc. However, please regard any booking as firm and adjust/cancel etc. as if it was a ticket.
Dear sir or madam
PLEASE READ THIS CAREFULLY
THIS IS AN AUTOMATED ANSWER, IT IS NOT A TICKET NOR DOES IT CONFIRM OUR ACCEPTANCE OF A BOOKING BY YOU. IT MERELY CONFIRMS WE HAVE YOUR REQUEST.
PLEASE DO NOT WRITE TO THIS E-MAIL ADDRESS
Thank you for your booking for an upcoming gig.
TIMINGS: Nearly all Friday and Saturday gigs start with band on stage at 9.30. Double headers and gigs where we have a support may start earlier. YOU ARE ADVISED TO BE AT THE VENUE BY 9.00pm, 09.30 LATEST,
In the event that the gig is sold out we reserve the right to release your ticket to anyone waiting for returns at 9.30 and in this case you may well NOT be allowed in. (For SUNDAY gig timings see the P.S. at the foot of this letter)
We ask you to pay in cash on arrival and if you cannot make it for any reason TELL US by 6 p.m. on the day of the gig. YOU CANNOT PAY BY CARD ANYWHERE IN THE VENUE, IT IS CASH ONLY and there is NO cash machine there.
This is an automated response, a manual response will be sent to you in due course, which will simply be the booking details returned to you, these are sent daily normally. If you get this message, or the manual one twice, do not worry, the "system" sometimes glitches. THE MANUAL RESPONSE IS YOUR TICKET AND ACCEPTANCE OF YOUR BOOKING.
To CHANGE your booking please use the "Change Ticket" button/form on the web site. NEVER JUST SEND AN E-MAIL TO BOOK TICKETS OR CHANGE A BOOKING as it may well not get through.
You might like to print the manual response, just in case for some reason we do not have your reservation at the door.
I note that you have used booking for "new" customers.
I NOW WANT TO LET YOU IN TO A SECRET THAT WILL SAVE YOU LOTS OF TIME. (This is where I tell you how to find the secret link to the shorter form)
I look forward to seeing you at the up-coming gig you have booked for, your manual response should follow in a day or so. If it does not for any reason please do NOT fill out the form again, complete the "Change a booking" form and in the comments say you never had your booking acknowledged.
Finally, if you have provided a telephone number great, but if not can you let me have one next time you book, I do not use them for marketing I promise, but they are handy to have.
MEANWHILE WELCOME TO TROPIC'
Tropic at Ruislip
PS For Sunday gigs the timings can vary, please see the web site for exact timings if you are not sure and have booked for a Sunday gig.
So the message above is the auto responder message - your manual confirmation will look a bit like the message below - and THIS message confirms we certainly have your booking.
*******************************************************************************name: Your name hereemail: Your e-mail address heretelephone: Your phone number hereemaillist: No I do not, please include me.gig_date: Date of gig here (does not matter if you cannot remember!)band: Name of band hereticket_quantity: No. of tickets requested hereHowHear: Flyer through the doorruislip: RuislipB1: Submitaddress:how_hear2:comments:
We add your e-mail address to our e-list and will write to you once a week to let you have any news and remind you of what we have coming up the following week (or so). If you want to come off the list at any time you can ask and we will remove you, but if you then book again you might well be added automatically to it....
Your pre-booking gets you in a bit cheaper and also helps us set out the room depending on numbers and also ensure we can get the the venue to get the correct number of bar staff for the evening.
We do ask you to use the correct forms for all e-mails connected with bookings as they go to special e-mail addresses which then generate copies to other members of staff who might be collating the list.
Links relating to this
AOL email problems
Change a booking