First and foremost welcome to Tropic. You will find that the customers are a friendly bunch - it is just such a shame about the staff.....
To reserve your tickets ahead of the gig and thus guarantee you get in should it sell out AND get any discount that might be applicable (most nights this is £2 off the door price) you complete the longer form the very first time you book, and thereafter you can complete the shorter form (details of how to find the shorter form on the web site will be e-mailed to you).
So, having completed the form, you click "Submit" and provided you have completed the e-mail address section correctly you will get an e-mail something like the one below as an AUTOMATED response.
pre-book "ticket" is not really a ticket
We just collate a list on the door under surnames and if your name is on it you and your party get in at the pre-book rate, where you pay cash on the door, this saves YOU money on booking fees etc. However, please regard any booking as firm and adjust/cancel etc. as if it was a ticket.
Dear sir or madam
PLEASE READ THIS CAREFULLY
Thank you for your booking for an upcoming gig. This is an automated response, a manual response will be sent to you in due course, which will simply be the booking details returned to you. You might like to print the manual response, just in case for some reason we do not have your reservation at the door. I note that you have used booking for "new" customers.
You MUST be in the venue by 9.00 as in the case of a gig being sold out your ticket could be release to others who have turned up on the off chance of any "no shows" at 9.30.
I NOW WANT TO LET YOU IN TO A SECRET. - (this is the bit where we tell you how to find the shorter form)
I look forward to seeing you at the up-coming gig you have booked for, your manual response should follow in a day or so. If it does not for any reason please do NOT fill out the form again, just e-mail me to ask where it has got to!! MEANWHILE WELCOME TO TROPIC' Thanks
PS Please note if you respond to this e-mail at all you will get the same auto response! Please use email@example.com for any general e-mails, although messages to this address will still get through!
So the message above is the auto responder message - your manual confirmation will look a bit like the message below - and THIS message confirms we certainly have your booking.
*******************************************************************************name: Your name hereemail: Your e-mail address heretelephone: Your phone number hereemaillist: No I do not, please include me.gig_date: Date of gig here (does not matter if you cannot remember!)band: Name of band hereticket_quantity: No. of tickets requested hereHowHear: Flyer through the doortransport: Please selectruislip: RuislipB1: Submitaddress:how_hear2:comments:
We add your e-mail address to our e-list and will write to you once a week to let you have any news and remind you of what we have coming up the following week (or so). If you want to come off the list at any time you can ask and we will remove you, but if you then book again you might well be added automatically to it....
Your pre-booking gets you in a bit cheaper and also helps us set out the room depending on numbers and also ensure we can get the the venue to get the correct number of bar staff for the evening.
We do ask you to use the correct forms for all e-mails connected with bookings as they go to special e-mail addresses which then generate copies to other members of staff who might be collating the list.
Links relating to this
AOL email problems
Change a booking